At Empire Insurance Group we provide boutique risk and insurance solutions for a vast range of Business, Professional & Private Clients. Providing a seamless customer experience centred on personal contact with our team of experienced and trusted brokers we save time, money and worry for our clients.
As an Insurance Broker our fundamental duty is to act on behalf of our clients. Similar to other professional services such as Lawyers and Accountants, we provide expert advice based on many years of industry experience and qualifications.
As your broker we aim to provide a more cost effective outcome while optimising the quality of policy tailored to your specific needs. With a broker you will always have the peace of mind of help being only a phone call away to explain the policy and any exceptions or complexities.
With over 100 years of combined experience at Empire we’re well positioned to provide professional risk and insurance advice & solutions.
Being a part of one of Australia’s most established networks (Steadfast) we have access to specialist markets & tools which enable us to provide un-paralleled service to all of our clients.
When appointed as your Insurance Broker Empire, is firmly on your side. Our trusted staff will provide you with expert advice & guidance helping navigate the rapidly evolving insurance environment.
Clients not satisfied with our services should contact our Complaints Officer. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001